Express Travel US uses the information users provide on its website to pre-fill your application documents. Express Travel US is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. No refund will be issued should the above-mentioned circumstance occur.
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Because user satisfaction is our priority, we do guarantee a full refund within 120 days from the date of purchase under the following limited circumstances: (1) If you didn't receive the package; (2) you could not use the application package; (3) your order item is not available; (4) Express Travel US is not able to fulfill the order; (5) you were overall not satisfied with the services rendered. Under these circumstances, you will get a refund of the entire amount you have paid.
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If the U.S. Department of State rejects your application because of an error we made, you will have the option to let us fix the problem without any additional charges or to get a refund of your package cost.
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For any questions regarding your application package or if your refund request is not listed above please contact our billing department at +1 833-810-0303